About
Versatile Systems Administrator with a track record spanning corporate, government, and media environments. Experienced in end-user support, directory services administration, cloud collaboration platforms, network and A/V systems, and live production technology. Comfortable working independently or as a liaison between technical teams, vendors, and business stakeholders.
Experience
Systems Administrator
Bennett Family of Companies · Atlanta, GA
- Provide onsite and remote support for Windows 11 and macOS systems across the organization.
- Administer SharePoint Online and Office 365 applications, user accounts, and licensing.
- Manage user accounts across Microsoft Active Directory, Entra ID, and AS400 environments.
- Troubleshoot and resolve software, hardware, and application issues for end users.
- Maintain and support wireless network infrastructure across the home office and remote campuses.
- Manage digital signage platforms (Four Winds Interactive and Skykit) across local and remote sites.
- Support and administer Atlassian Confluence and Jira for internal teams.
- Deliver weekly operational reports to business units per company policy.
- Assist IT management with hardware sizing and software/tool procurement decisions.
- Partner with business units to define requirements that affect daily IT operations.
- Set up and operate audio-visual and sound equipment for remote and offsite events.
- Livestream company events, all-hands calls, and safety meetings using OBS and Wirecast.
Systems Administrator II – Courts
Henry County Board of Commissioners · Atlanta, GA
- Resolved software, hardware, and application issues through hands-on troubleshooting.
- Administered all application servers, database servers, and file/print servers.
- Provided desktop support to 200+ users running Windows 7, XP, and 2000.
- Delivered remote and onsite network troubleshooting and systems support.
- Oversaw installation of new systems and led training for new users.
- Managed user accounts via Microsoft Active Directory/LDAP/ADSI and AS400 environments.
- Maintained and supported all A/V and evidence presentation systems.
- Administered public and private Wi-Fi access throughout the Judicial System.
- Evaluated, implemented, and procured new technologies for the courts.
- Served as Project Manager for the Henry County Criminal Justice Information Sharing project.
- Acted as liaison between judges, clerks, and vendors during technology implementations.
- Provided monthly status reports on all active projects.
Technical Support Analyst
The Software Construction Company · Atlanta, GA
- Managed installation of MediaServer photo desk database servers and client software across North American and European news outlets.
- Troubleshot software, hardware, and application issues related to MediaServer and its integrated systems.
- Delivered remote and onsite troubleshooting and systems support.
- Trained system administrators on integrating MediaServer into existing assignment sheet workflows.
- Maintained and supported underlying technologies including MS SQL Server, the Verity search engine, Internet Information Server, and integrations with MS Office, Adobe products, and QuarkXPress.
- Developed the corporate website and the MediaServer web interface.
Skills & Technologies
Windows 11
macOS
Active Directory
Microsoft Entra ID
AS400
SharePoint Online
Microsoft 365
Atlassian Jira
Atlassian Confluence
LDAP / ADSI
Networking & Wi-Fi
A/V & Sound Systems
Four Winds Interactive
Skykit
OBS Studio
Wirecast
MS SQL Server
IIS
Project Management
Vendor Liaison
Desktop Support
IT Procurement
Education & Certifications
Microsoft Certified Systems Engineer
MCSE
Front End Web Developer Certification
Web Development
Forest High School
Ocala, FL